Terms of Service — Lynx Leap Platform

1. Acceptance

By accessing or using the Lynx Technologies supply chain traceability platform and related services (“Services”), you agree to be bound by these Terms. If you are using the Services on behalf of an organisation, you confirm that you have the authority to bind that organisation. If you do not agree to these Terms, you may not access or use the Services.

2. Services Description

Lynx provides a cloud-based platform for:

• end-to-end tracking across multi-tier supply chains;
• generation and management of Digital Product Passports (DPPs) consistent with EU ESPR;
• automated compliance documentation and sustainability reporting;
• real-time visibility and collaboration with partners and suppliers.

We may amend, suspend, or discontinue parts of the Services with reasonable notice, except in urgent cases (security, abuse, legal obligation).

3. Account Registration and Access

You must provide accurate and up-to-date information to create and maintain an account. You are responsible for all activity that occurs under your credentials and must notify Lynx immediately of any unauthorised use. We may suspend or terminate access if these Terms are breached, if payment is overdue, or if security or compliance risks are identified.

4. Subscription & Payment

Fees depend on factors such as number of users, account type, data volume, and optional features. Unless otherwise agreed, fees are invoiced in advance (monthly or annually) and are non-refundable, except where required by law. We will provide at least 30 days’ notice for price changes, which will apply to the next billing cycle.

5. Permitted and Prohibited Use

You may use the Services for lawful business purposes. You may not:

• use the Services in violation of any applicable law or regulation;
• attempt to gain unauthorised access to the platform or related systems;
• copy, reverse engineer, or create derivative works of the platform;
• resell, sublicense, or otherwise transfer access without Lynx’s written consent;
• use the Services to build or train a competing product.

6. Customer Data

You retain ownership of all data, documents, and information you submit (“Customer Data”). You grant Lynx a limited, worldwide, royalty-free licence to host, process, transmit, and display such data solely for the purpose of providing and improving the Services, fulfilling legal obligations, and generating anonymised or aggregated analytics.

7. Intellectual Property

The Services, software, documentation, and all related materials are and remain the property of Lynx Technologies Sàrl. Subject to your compliance with these Terms and payment of applicable fees, Lynx grants you a limited, non-exclusive, non-transferable right to access and use the Services during the subscription term.

8. Third-Party Services

The Services may integrate third-party solutions (e.g. authentication, storage, product registries). Your use of such services is subject to the terms of the respective provider. Lynx is not responsible for third-party content or services.

9. Service Level, Warranties, Disclaimers

Lynx aims to provide a reliable and secure service. However, the Services are provided “as is” and “as available,” and Lynx does not guarantee uninterrupted or error-free operation. To the fullest extent permitted by law, Lynx disclaims all warranties, whether express, implied, statutory, or otherwise.

10. Limitation of Liability

To the extent permitted by law, Lynx’s total liability arising out of or related to the Services will be limited to the fees you paid to Lynx in the twelve (12) months preceding the event giving rise to the claim. Lynx will not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, or business interruption.

11. Indemnification

You agree to indemnify, defend, and hold harmless Lynx from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your use of the Services, your breach of these Terms, or your violation of any law or the rights of a third party.

12. Confidentiality

Each party will protect the other party’s confidential and proprietary information with at least the same degree of care it uses to protect its own. Confidentiality obligations survive termination.

13. Term and Termination

These Terms take effect when you first access the Services. You may terminate at any time by stopping use of the Services and, where applicable, providing written notice. Lynx may suspend or terminate access for breach, overdue payment, legal requirements, or discontinuation of the Services. Upon termination, platform access ceases; data export requests will be honoured within 30 days, subject to retention rules.

14. Governing Law and Dispute Resolution

These Terms are governed by Swiss law. Unless otherwise required by mandatory law, disputes will be referred to arbitration under the Swiss Chambers’ Arbitration Institution. Either party may seek injunctive or equitable relief before the competent courts of the Canton of Vaud.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated with at least 30 days’ notice. Continued use of the Services after the effective date of the changes constitutes acceptance of the updated Terms.